Refund Policy

Thank you for shopping at Indiid Homes. We want to ensure that you have a satisfying shopping experience with us. This Refund Policy outlines our procedures for handling refunds, returns, and exchanges. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms and conditions outlined below.

1. Eligibility for Refunds:
We offer refunds for products that are damaged, defective, or significantly different from what was described on our website. To be eligible for a refund, you must notify us within [number of days] days of receiving the product and provide valid proof of purchase, such as an order confirmation or receipt.

2. Return Process:
To initiate a return, please contact our customer service team through the provided contact information on our website. Our team will guide you through the return process and provide you with the necessary instructions. Please do not return any products without obtaining prior authorization from us.

3. Condition of Returned Products:
Returned products must be in their original condition, unused, undamaged, and with all original tags and packaging intact. We reserve the right to reject returns if the product shows signs of use, damage, or alteration that affects its resale value.

4. Return Shipping:
If the return is due to our error, such as a defective or damaged product, we will cover the cost of return shipping. However, if the return is due to a change of mind or preference, the customer will be responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

5. Refund Process:
Upon receiving and inspecting the returned product, we will notify you of the status of your refund. If your return is approved, we will initiate the refund to your original method of payment within [number of days]. Please note that the time it takes for the refund to be credited to your account may vary depending on your bank or payment provider.

6. Exchanges:
If you wish to exchange a product for a different size, color, or model, please contact our customer service team. We will guide you through the exchange process and assist you in selecting an alternative product that meets your requirements. Any price differences between the exchanged products may be charged or refunded accordingly.

7. Non-Refundable Items:
Certain items are non-refundable, including:
– Gift cards or vouchers
– Customized or made-to-order products
– Clearance or sale items (unless defective or damaged)

8. Damaged or Defective Products:
In the event that you receive a damaged or defective product, please notify us immediately. We may require photographic evidence of the damage or defect. We will arrange for a replacement, repair, or refund, depending on the nature of the issue.

9. Changes to the Refund Policy:
We reserve the right to modify or update this Refund Policy at any time without prior notice. The revised policy will be effective upon posting on our website. By continuing to make purchases after any modifications, you agree to be bound by the updated Refund Policy.

If you have any questions or concerns about our Refund Policy, please contact our customer service team through the provided contact information on our website.